IT Support Specialist

Jacob Buckner
Solving problems
before you notice them.

I've spent 5+ years in IT support. Enterprise networks, small business setups, all of it. I keep systems running and people working.

Get in Touch
5+
Years in IT Support
3
Organizations Supported
500+
Users & Endpoints Managed
What I Do
What I work with
every day.

Active Directory & Identity

User accounts, group policies, and permissions. Company-wide, not just one department.

Networking & Infrastructure

Routers, switches, firewalls, DNS, VoIP. Everything that keeps a network working.

Microsoft 365 & Cloud

M365 admin, cloud services, backups, and license management.

Endpoint Management

PC imaging, deployment, mobile devices, and hardware troubleshooting.

Service Desk & SLA

Tickets, escalations, and resolution tracking. I hit SLA targets.

Multi-Client MSP

Remote monitoring and maintenance for multiple clients with different setups.

Experience
Where I've worked.
Dec 2022 - Present
IT Support Specialist
Hometown America LLC · Chicago, IL
  • Desktop and peripheral support for onsite and remote users
  • Run Active Directory: accounts, permissions, group policies
  • Track and manage tickets from open to close, keep SLAs on target
  • PC imaging, deployment scripts, mobile device troubleshooting
  • VoIP phone systems and Microsoft 365 support
Jan 2020 - Dec 2022
Technician, Managed Services
Abbecus Systems Inc. · Aurora, IL
  • Kept business networks running: routers, switches, firewalls, DNS
  • Set up and maintained websites, cloud services, and backups for small businesses
  • Handled multiple clients at once with remote monitoring and regular maintenance
  • O365 setup, printer management, license purchasing
Sep 2017 - Dec 2018
IT Support Analyst
University of Iowa · College of Public Health
  • Reimaged workstations, handled software installs and upgrades
  • Troubleshot issues and helped faculty and staff directly

The Analytical Side

Outside of IT, Jacob does sports market analysis. Probability models, expected value math, reading patterns when things move fast. That kind of thinking carries over.

Expected Value Modeling Data-Driven Decisions Market Analysis Bankroll / Risk Management Pattern Recognition Quantitative Thinking
Let's Connect
Want to work together?

I keep systems running and I think through problems carefully. If that's what you need, reach out.

BucknerJacob97@gmail.com LinkedIn (630) 862-7052